Sunday 1 January 2012


It's easy to make assumptions about people. For example, some folk have expressed surprise when the rhetorical skills of footballers don't match up to their footballing talent - despite there being no reason to expect this.

And now I'm starting 2012 with a shocking revelation: award-winning Financial Times journalist Lucy Kellaway has only recently discovered how to make porridge in the microwave.

I'm reminded of what I was taught in telesales training many years ago. Don't assume. It makes... well, I'm sure you know the rest. Don't you?